Cookie statement

Op de True website maken wij gebruik van verschillende soorten cookies. Wij vinden het belangrijk dat je op de hoogte bent van welke cookies en voor welk doel we deze cookies gebruiken.

Wil je meer weten over hoe True omgaat met je persoonsgegevens, lees dan ons Privacy statement.

Het cookiebeleid van onze websites

Wat zijn cookies?

Cookies en soortgelijke technieken zijn kleine tekstbestanden die gedownload naar en/of uitgelezen worden van het apparaat waarmee jij onze websites bezoekt. Dit kan bijvoorbeeld door middel van de browser van een computer, tablet of smartphone. Een cookie maakt het mogelijk om bepaalde data te bewaren en terug te halen van jouw apparaat. Door cookies te gebruiken kunnen wij identificeren wie jij bent en wanneer je (op een later moment) onze website bezoekt.

Javascripts en webbeacons zijn voorbeelden van soortgelijke technieken die gebruikt kunnen worden om bepaalde data van de website te verzamelen en te verwerken.

Al deze technieken bij elkaar zullen hierna “cookies” worden genoemd.

Wat doet True met cookies?

True gebruikt cookies om persoonsgegevens te verwerken voor verschillende doelen. Wanneer je hiervoor toestemming geeft, worden deze cookies verzameld. True gebruikt de volgende cookies:

  1. Cookies om websitegedrag te analyseren
  2. Cookies om websiteverbeteringen te testen
  3. Cookies voor marketing automation
  4. Cookies voor advertenties
  5. Cookies voor klantinteractie
  6. Cookies voor social media integratie
  7. Cookies voor het bouwen van profielen

Welke cookies onderscheiden we?

Technische noodzakelijke en functionele cookies

Deze cookies zijn essentieel voor het goed functioneren en verbeteren van de website. Toestemming voor het plaatsen van deze cookies is niet vereist.

Analytische cookies

We maken gebruik van analytische cookies om te analyseren hoe je onze website gebruikt, om de website gebruikersvriendelijker te maken en te optimaliseren. Bij een beperkte impact op je privacy is toestemming voor deze cookies niet vereist. Bij een meer dan marginale impact op je privacy vragen wij altijd toestemming.

Cookies voor social media integratie

Op onze website vind je inactieve social media buttons om blogberichten te promoten op onder andere Facebook, Instagram, YouTube, Google Plus, Twitter en LinkedIn. Als je ingelogd bent op een van deze social medianetwerken kun je deze buttons gebruiken om bijvoorbeeld direct een blogbericht te delen. De knoppen worden actief zodra je daarop klikt. Vervolgens kan het social medianetwerk een cookie op je apparaat plaatsen. Voor meer informatie over de wijze waarop deze bedrijven met je persoonsgegevens omgaan, verwijzen we je graag naar de privacy statements van deze partijen.

Advertentie, commerciële- of tracking cookies

True gebruikt online advertentiemogelijkheden om de diensten onder de aandacht te brengen. Dit doen we zo gericht mogelijk zodat we relevant bezoekersverkeer op onze website krijgen. Er wordt ook gebruik gemaakt van marketing tracking cookies om je gedrag op onze website te kunnen monitoren om zo gericht mogelijk relevante content aan te kunnen bieden.

Derde partijen kunnen cookies plaatsten op je apparatuur. Daarmee kunnen deze partijen je browsegedrag volgen op verschillende websites. Wij krijgen alleen informatie van deze derde partijen over uw bezoek op de True website en niet van andere websites. De derde partijen die tracking cookies plaatsen kunnen deze gegevens (beveiligd) overdragen aan (andere) derde partijen. Deze partijen hebben hun eigen privacy statements voor het verwerken van (persoons)gegevens via tracking cookies. True heeft hier geen invloed op en is niet verantwoordelijk voor het gebruik van deze cookies door deze derde partijen. Hier kan een gedetailleerd overzicht worden gevonden met daarin de specifieke cookies die True en de betrokken partijen gebruiken op deze website. True vraagt altijd om uw expliciete toestemming om tracking cookies te mogen plaatsen op deze website.

Hoe kun je cookies verwijderen of blokkeren?

In het geval je cookies wilt uitschakelen of een melding wilt ontvangen wanneer een cookie wordt geplaatst op jouw apparaat, of wanneer je alle op jouw apparaat geplaatste cookies wilt verwijderen, dan kun je dat doen via de instellingen in je browser (deze opties zijn vaak te vinden onder “Help” of “Instellingen”).

Meer informatie hierover vind je hieronder:

Je kunt jouw browserinstellingen zo instellen dat geen cookies van onze websites worden geaccepteerd. Wanneer je browser geen cookies accepteert van onze website dan kan het voorkomen dat toegang tot bepaalde functies op onze website worden geblokkeerd en/of de gehele functionaliteit van de website wordt beperkt.

Hoe kan ik een klacht of verzoek indienen?

Als je vragen, klachten of verzoeken hebt over het gebruik van cookies door True die niet beantwoord zijn in het privacy- of cookie statement of indien je opmerkingen hebt, kun je contact opnemen door te mailen naar info@true.nl of door te bellen naar ons kantoor via 020 305 97 50.

Mochten wij er niet samen uitkomen, dan heb je het recht om een klacht in te dienen bij de privacy toezichthouder, de Autoriteit Persoonsgegevens. Je kunt hiervoor contact opnemen met de Autoriteit Persoonsgegevens.

Wijzigen cookie statement

True heeft het recht om wijzigingen aan te brengen aan dit cookie statement. Wij adviseren je om met enige regelmaat dit cookie statement te raadplegen, zodat je bij eventuele wijzigingen up-to-date bent.

Wanneer is dit cookie statement voor het laatst aangepast?

Dit cookie statement is op 05 juli 2021 voor het laatst aangepast.

Service Cookie Banner
Domain www.true.nl
Cookie truecookies
Expiration 1 month
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note
Description To store the cookie banner preference
Service Cookie Banner
Domain www.true.nl
Cookie acceptCookies
Expiration 1 month
Purpose Functional
Set without consent? no
GDPR needs consent? no
Note
Description To store the cookie banner preference and use the consent for other purposes (if applicable)
Service Google
Domain google.com
Cookie __Secure-3PSIDCC
Expiration 1 year
Purpose Ads
Set without consent? yes
GDPR needs consent? yes
Note only applicable for users logged in to a Google account
Description Targeting cookie. Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising.
Service Google
Domain google.com
Cookie __Secure-3PAPISID
Expiration 2 years
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note only applicable for users logged in to a Google account
Description Targeting cookie. Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising.
Service Google
Domain google.com
Cookie _Secure-3PSID
Expiration 2 years
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note only applicable for users logged in to a Google account
Description Targeting cookie. Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising.
Service Google
Domain google.com
Cookie NID
Expiration 6 months
Purpose Functional
Set without consent? no
GDPR needs consent? yes
Note only applicable for users logged in to a Google account
Description This cookie contains a unique ID used to remember your preferences and other information such as your preferred language, how many search results you prefer to have shown on a results page (for example, 10 or 20), and whether you want to have Google’s SafeSearch filter turned on.
Service Google Analytics
Domain true.nl
Cookie _ga
Expiration 2 years
Purpose Analysis website behaviour
Set without consent? yes
GDPR needs consent? no
Note Without consent, Google Analytics will act in anonymous mode
Description Used to distinguish users. To store, count and track pageviews.
Service Google Analytics
Domain true.nl
Cookie _gaexp
Expiration 1 month
Purpose Analysis website behaviour
Set without consent? no
GDPR needs consent? no
Note
Description to store ID’s of experiments and sessions for A/B testing
Service Google Analytics
Domain true.nl
Cookie _gat_gtag_UA
_1234567_1
Expiration 1 minute
Purpose Analysis website behaviour
Set without consent? yes
GDPR needs consent? no
Note Without consent, Google Analytics will act in anonymous mode
Description to store and track conversions.
Service Google Analytics
Domain true.nl
Cookie _gid
Expiration 1 day
Purpose Analysis website behaviour
Set without consent? yes
GDPR needs consent? no
Note Without consent, Google Analytics will act in anonymous mode
Description Used to distinguish users. To store, count and track pageviews.
Service Google Analytics
Domain true.nl
Cookie _ga_MKJWHY60XL
Expiration 2 years
Purpose Analysis website behaviour
Set without consent? yes
GDPR needs consent? no
Note Without consent, Google Analytics will act in anonymous mode
Description Used to persist session state. To store, count and track pageviews.
Service Google Recaptcha
Domain google.com
Cookie _GRECAPTCHA
Expiration 6 months
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note it is also possible to load recaptcha from recaptcha.net to avoid Google cookies
Description a necessary cookie when executed for the purpose of providing its risk analysis
Service LinkedIn
Domain linkedin.com
Cookie bcookie
Expiration 2 years
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description Browser Identifier cookie to uniquely identify devices accessing LinkedIn to detect abuse on the platform
Service LinkedIn
Domain linkedin.com
Cookie li_gc
Expiration 2 years
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description Used to store consent of guests regarding the use of cookies for non-essential purposes
Service LinkedIn
Domain www.linkedin.com
Cookie bscookie
Expiration 2 years
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note only applicable for users logged in to a LinkedIn account
Description Used for saving the state of 2FA of a logged in user
Service LinkedIn
Domain www.linkedin.com
Cookie li_rm
Expiration 1 year
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note only applicable for users logged in to a LinkedIn account
Description Used as part of LinkedIn’s Remember Me Feature and is set when a user clicks “Remember me” on their device to make logging in on that device easier
Service LinkedIn
Domain linkedin.com
Cookie lang
Expiration session
Purpose Analysis website behaviour
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description Used to remember a user’s language setting
Service LinkedIn
Domain linkedin.com
Cookie lidc
Expiration 1 day
Purpose Analysis website behaviour
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description To optimize data center selection
Service LinkedIn
Domain linkedin.com
Cookie AnalyticsSyncHistory
Expiration 1 month
Purpose Analysis website behaviour
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description Used to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries
Service LinkedIn
Domain linkedin.com
Cookie UserMatchHistory
Expiration 0 seconds
Purpose Analysis website behaviour
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description LinkedIn Ads ID syncing. To provide ad delivery or retargeting.
Service LinkedIn
Domain ads.linkedin.com
Cookie lang
Expiration session
Purpose Analysis website behaviour
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description Used to remember a user’s language setting
Service LinkedIn
Domain www.linkedin.com
Cookie JSESSIONID
Expiration session
Purpose Analysis website behaviour
Set without consent? no
GDPR needs consent? yes
Note only applicable for users logged in to a LinkedIn account
Description Used for CSRF protection
Service Microsoft
Domain microsoft.com
Cookie MC1
Expiration 1 year
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note
Description Service cookie aggregated for anonymous analysis of service use and for statistical purposes.
Identifies unique web browsers. These cookies are used for advertising, site analytics, and other operational purposes.
Service Microsoft
Domain microsoft.com
Cookie MUID
Expiration 1 year
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note
Description Used to identify user sessions. A user session begins when a user browses the portal for the first time. It ends when the session is closed.
Identifies unique web browsers. These cookies are used for advertising, site analytics, and other operational purposes.
Service Microsoft Dynamics
Domain www.true.nl
Cookie _mspi
Expiration 1 year
Purpose Marketing automation
Set without consent? no
GDPR needs consent? yes
Note
Description Stores the language used when accessing the Website.
Service MS Dynamics
Domain efff19a2c0474d52a
4a5baf173c7cdde.
svc.dynamics.com
Cookie 319af4c0-e197-
4de9-8a9b-fe9
8c8a2ca04
Expiration session
Purpose Analysis website behaviour
Set without consent? yes
GDPR needs consent? yes
Note loaded through embedded MS Dynamics forms, not sure if consent is needed
Description Short-term, single-visit cookie: This cookie is also set and/or read on any webpage where you have placed a Dynamics 365 Marketing website behavioural-analysis script. By default, it expires after 30 minutes. Dynamics 365 Marketing uses it to group all page loads by a given visitor that are recorded by the same behavioural-analysis script and that occur within the configured timeframe. It will consider all of these as part of a single “visit” to the website.
Service MS Dynamics
Domain efff19a2c0474d52a
4a5baf173c7cdde.
svc.dynamics.com
Cookie 79f08280-
5c63-4331-
b04d-
fb6f39afda51
Expiration 2 years
Purpose Marketing automation
Set without consent? yes
GDPR needs consent? yes
Note loaded through embedded MS Dynamics forms, not sure if consent is needed
Description Long-term behavioural-analysis cookie: This cookie is set and/or read on any webpage where you have placed a Dynamics 365 Marketing website behavioural-analysis script. It enables Dynamics 365 Marketing to score leads based on the level of interaction with a given website. The cookie contains no personal information, but does uniquely identify a specific browser on a specific machine, and Dynamics 365 Marketing can use it to correlate this ID with an actual contact in the Dynamics 365 Marketing database.
Service MS Dynamics
Domain www.true.nl
Cookie undefineds
Expiration session
Purpose
Set without consent? yes
GDPR needs consent? no
Note
Description Automatically added by Azure websites to ensure that requests are load-balanced across different websites. Does not store any user Information.
Service Olark
Domain www.true.nl
Cookie _ok
Expiration session
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note loaded after making a choice in the cookie banner (both yes and no)
Description most recent Olark site ID (security measure)
Service Olark
Domain www.true.nl
Cookie _okbk
Expiration session
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note loaded after making a choice in the cookie banner (both yes and no)
Description extra state information (e.g. chat box being open/closed)
Service Olark
Domain www.true.nl
Cookie _okck
Expiration 1 day
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note loaded after making a choice in the cookie banner (both yes and no)
Description used to test whether the visitor’s browser allows cookies to be stored
Service Olark
Domain www.true.nl
Cookie _okcs
Expiration 1 day
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note loaded after making a choice in the cookie banner (both yes and no)
Description
Service Olark
Domain www.true.nl
Cookie _okdetect
Expiration session
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note loaded after making a choice in the cookie banner (both yes and no)
Description used for detecting when storage contexts have changed due to things like ssl or host transitions (helps maintain your chat across pages)
Service Olark
Domain www.true.nl
Cookie _okgid
Expiration ?
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note loaded after making a choice in the cookie banner (both yes and no)
Description group id the visitor is locked to
Service Olark
Domain www.true.nl
Cookie _oklv
Expiration session
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note loaded after making a choice in the cookie banner (both yes and no)
Description the Olark loader version (for improved caching)
Service Olark
Domain www.true.nl
Cookie hblid
Expiration 2 years
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note loaded after making a choice in the cookie banner (both yes and no)
Description a visitor identifier that we use only on your site to remember this visitor between visits
Service Olark
Domain www.true.nl
Cookie olfsk
Expiration 2 years
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note loaded after making a choice in the cookie banner (both yes and no)
Description storage identifier that we use to maintain chat state across pages (e.g. message history)
Service Olark
Domain www.true.nl
Cookie wcsid
Expiration session
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note loaded after making a choice in the cookie banner (both yes and no)
Description a session identifier that we use only on your site to keep track of a single chat session
Service Pardot
Domain pardot.com
Cookie visitor_idXXXXXX
Expiration 10 years
Purpose Marketing automation
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description The visitor cookie includes a unique visitor ID and the unique identifier for your account. For example, the cookie name visitor_id12345 stores the visitor ID 1010101010. The account identifier, 12345, makes sure that the visitor is tracked on the correct Pardot account. The visitor value is the visitor_id in your Pardot account. This cookie is set for visitors by the Pardot tracking code.
Service Pardot
Domain pardot.com
Cookie visitor_id
XXXXXX-hash
Expiration 10 years
Purpose Marketing automation
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description The visitor hash cookie contains the account ID and stores a unique hash. For example, the cookie name visitor_id12345-hash stores the hash
“855c3697d9
979e78ac404
c4ba2c66533”, and the account ID is 12345. This cookie is a security measure to make sure that a malicious user can’t fake a visitor from Pardot and access corresponding prospect information.
Service Pardot
Domain pi.pardot.com
Cookie lpvXXXXXX
Expiration 30 seconds
Purpose Marketing automation
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description This LPV cookie is set to keep Pardot from tracking multiple page views on a single asset over a 30-minute session. For example, if a visitor reloads a landing page several times over a 30-minute period, this cookie keeps each reload from being tracked as a page view.
Service Pardot
Domain www.true.nl
Cookie visitor_idXXXXXX
Expiration 10 years
Purpose Marketing automation
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description The visitor cookie includes a unique visitor ID and the unique identifier for your account. For example, the cookie name visitor_id12345 stores the visitor ID 1010101010. The account identifier, 12345, makes sure that the visitor is tracked on the correct Pardot account. The visitor value is the visitor_id in your Pardot account. This cookie is set for visitors by the Pardot tracking code.
Service Pardot
Domain www.true.nl
Cookie visitor_id
XXXXXX-hash
Expiration 10 years
Purpose Marketing automation
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description The visitor hash cookie contains the account ID and stores a unique hash. For example, the cookie name visitor_id12345-hash stores the hash
“855c3697d9
979e78ac404
c4ba2c66533”,
and the account ID is 12345. This cookie is a security measure to make sure that a malicious user can’t fake a visitor from Pardot and access corresponding prospect information.
Service Pardot
Domain pages.true.nl
Cookie pardot
Expiration infinit
Purpose Marketing automation
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description A session cookie named pardot is set in your browser while you’re logged in to Pardot as a user or when a visitor accesses a form, landing page, or page with Pardot tracking code. The cookie denotes an active session and isn’t used for tracking.
Service Pardot
Domain pages.true.nl
Cookie visitor_idXXXXXX
Expiration 10 years
Purpose Marketing automation
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description The visitor cookie includes a unique visitor ID and the unique identifier for your account. For example, the cookie name visitor_id12345 stores the visitor ID 1010101010. The account identifier, 12345, makes sure that the visitor is tracked on the correct Pardot account. The visitor value is the visitor_id in your Pardot account. This cookie is set for visitors by the Pardot tracking code.
Service Pardot
Domain pages.true.nl
Cookie visitor_id
XXXXXX-hash
Expiration 10 years
Purpose Marketing automation
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description The visitor hash cookie contains the account ID and stores a unique hash. For example, the cookie name visitor_id12345-hash stores the hash
“855c3697d9
979e78ac404
c4ba2c66533”,
and the account ID is 12345. This cookie is a security measure to make sure that a malicious user can’t fake a visitor from Pardot and access corresponding prospect information.

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