Op de True website maken wij gebruik van verschillende soorten cookies. Wij vinden het belangrijk dat je op de hoogte bent van welke cookies en voor welk doel we deze cookies gebruiken.
Cookie statement
Wil je meer weten over hoe True omgaat met je persoonsgegevens, lees dan ons Privacy statement.
Wat zijn cookies?
Cookies en soortgelijke technieken zijn kleine tekstbestanden die gedownload naar en/of uitgelezen worden van het apparaat waarmee jij onze websites bezoekt. Dit kan bijvoorbeeld door middel van de browser van een computer, tablet of smartphone. Een cookie maakt het mogelijk om bepaalde data te bewaren en terug te halen van jouw apparaat. Door cookies te gebruiken kunnen wij identificeren wie jij bent en wanneer je (op een later moment) onze website bezoekt.
Javascripts en webbeacons zijn voorbeelden van soortgelijke technieken die gebruikt kunnen worden om bepaalde data van de website te verzamelen en te verwerken.
Al deze technieken bij elkaar zullen hierna “cookies” worden genoemd.
Wat doet True met cookies?
True gebruikt cookies om persoonsgegevens te verwerken voor verschillende doelen. Wanneer je hiervoor toestemming geeft, worden deze cookies verzameld. True gebruikt de volgende cookies:
- Cookies om websitegedrag te analyseren
- Cookies om websiteverbeteringen te testen
- Cookies voor marketing automation
- Cookies voor advertenties
- Cookies voor klantinteractie
- Cookies voor social media integratie
- Cookies voor het bouwen van profielen
Welke cookies onderscheiden we?
Technische noodzakelijke en functionele cookies
Deze cookies zijn essentieel voor het goed functioneren en verbeteren van de website. Toestemming voor het plaatsen van deze cookies is niet vereist.
Analytische cookies
We maken gebruik van analytische cookies om te analyseren hoe je onze website gebruikt, om de website gebruikersvriendelijker te maken en te optimaliseren. Bij een beperkte impact op je privacy is toestemming voor deze cookies niet vereist. Bij een meer dan marginale impact op je privacy vragen wij altijd toestemming.
Cookies voor social media integratie
Op onze website vind je inactieve social media buttons om blogberichten te promoten op onder andere Facebook, Instagram, YouTube, Google Plus, Twitter en LinkedIn. Als je ingelogd bent op een van deze social medianetwerken kun je deze buttons gebruiken om bijvoorbeeld direct een blogbericht te delen. De knoppen worden actief zodra je daarop klikt. Vervolgens kan het social medianetwerk een cookie op je apparaat plaatsen. Voor meer informatie over de wijze waarop deze bedrijven met je persoonsgegevens omgaan, verwijzen we je graag naar de privacy statements van deze partijen.
Advertentie, commerciële- of tracking cookies
True gebruikt online advertentiemogelijkheden om de diensten onder de aandacht te brengen. Dit doen we zo gericht mogelijk zodat we relevant bezoekersverkeer op onze website krijgen. Er wordt ook gebruik gemaakt van marketing tracking cookies om je gedrag op onze website te kunnen monitoren om zo gericht mogelijk relevante content aan te kunnen bieden.
Derde partijen kunnen cookies plaatsten op je apparatuur. Daarmee kunnen deze partijen je browsegedrag volgen op verschillende websites. Wij krijgen alleen informatie van deze derde partijen over uw bezoek op de True website en niet van andere websites. De derde partijen die tracking cookies plaatsen kunnen deze gegevens (beveiligd) overdragen aan (andere) derde partijen. Deze partijen hebben hun eigen privacy statements voor het verwerken van (persoons)gegevens via tracking cookies. True heeft hier geen invloed op en is niet verantwoordelijk voor het gebruik van deze cookies door deze derde partijen. Hier kan een gedetailleerd overzicht worden gevonden met daarin de specifieke cookies die True en de betrokken partijen gebruiken op deze website. True vraagt altijd om uw expliciete toestemming om tracking cookies te mogen plaatsen op deze website.
Hoe kun je cookies verwijderen of blokkeren?
In het geval je cookies wilt uitschakelen of een melding wilt ontvangen wanneer een cookie wordt geplaatst op jouw apparaat, of wanneer je alle op jouw apparaat geplaatste cookies wilt verwijderen, dan kun je dat doen via de instellingen in je browser (deze opties zijn vaak te vinden onder “Help” of “Instellingen”).
Meer informatie hierover vind je hieronder:
- Internet Explorer: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
- Firefox: https://support.mozilla.org/en-US/kb/delete-Cookies-remove-info-websites-stored
- Chrome: https://support.google.com/chrome/answer/95647
- Safari: https://support.apple.com/en-euro/guide/safari/sfri11471/mac
Je kunt jouw browserinstellingen zo instellen dat geen cookies van onze websites worden geaccepteerd. Wanneer je browser geen cookies accepteert van onze website dan kan het voorkomen dat toegang tot bepaalde functies op onze website worden geblokkeerd en/of de gehele functionaliteit van de website wordt beperkt.
Hoe kan ik een klacht of verzoek indienen?
Als je vragen, klachten of verzoeken hebt over het gebruik van cookies door True die niet beantwoord zijn in het privacy- of cookie statement of indien je opmerkingen hebt, kun je contact opnemen door te mailen naar info@true.nl of door te bellen naar ons kantoor via 020 305 97 50.
Mochten wij er niet samen uitkomen, dan heb je het recht om een klacht in te dienen bij de privacy toezichthouder, de Autoriteit Persoonsgegevens. Je kunt hiervoor contact opnemen met de Autoriteit Persoonsgegevens.
Wijzigen cookie statement
True heeft het recht om wijzigingen aan te brengen aan dit cookie statement. Wij adviseren je om met enige regelmaat dit cookie statement te raadplegen, zodat je bij eventuele wijzigingen up-to-date bent.
Wanneer is dit cookie statement voor het laatst aangepast?
Dit cookie statement is op 05 juli 2021 voor het laatst aangepast.
Cookie overzicht
| Service | Cookie Banner |
| Domain | www.true.nl |
| Cookie | iside_cookies |
| Expiration | 1 month |
| Purpose | Functional |
| Set without consent? | yes |
| GDPR needs consent? | no |
| Note | |
| Description | To store the cookie banner preference |
| Service | Cookie Banner |
| Domain | www.true.nl |
| Cookie | iside_accept_cookies |
| Expiration | 1 month |
| Purpose | Functional |
| Set without consent? | no |
| GDPR needs consent? | no |
| Note | |
| Description | To store the cookie banner preference and use the consent for other purposes (if applicable) |
| Service | |
| Domain | google.com |
| Cookie | __Secure-3PSIDCC |
| Expiration | 1 year |
| Purpose | Ads |
| Set without consent? | yes |
| GDPR needs consent? | yes |
| Note | only applicable for users logged in to a Google account |
| Description | Targeting cookie. Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising. |
| Service | |
| Domain | google.com |
| Cookie | __Secure-3PAPISID |
| Expiration | 2 years |
| Purpose | Ads |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | only applicable for users logged in to a Google account |
| Description | Targeting cookie. Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising. |
| Service | |
| Domain | google.com |
| Cookie | _Secure-3PSID |
| Expiration | 2 years |
| Purpose | Ads |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | only applicable for users logged in to a Google account |
| Description | Targeting cookie. Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising. |
| Service | |
| Domain | google.com |
| Cookie | NID |
| Expiration | 6 months |
| Purpose | Functional |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | only applicable for users logged in to a Google account |
| Description | This cookie contains a unique ID used to remember your preferences and other information such as your preferred language, how many search results you prefer to have shown on a results page (for example, 10 or 20), and whether you want to have Google’s SafeSearch filter turned on. |
| Service | Google Analytics |
| Domain | true.nl |
| Cookie | _ga |
| Expiration | 2 years |
| Purpose | Analysis website behaviour |
| Set without consent? | yes |
| GDPR needs consent? | no |
| Note | Without consent, Google Analytics will act in anonymous mode |
| Description | Used to distinguish users. To store, count and track pageviews. |
| Service | Google Analytics |
| Domain | true.nl |
| Cookie | _gaexp |
| Expiration | 1 month |
| Purpose | Analysis website behaviour |
| Set without consent? | no |
| GDPR needs consent? | no |
| Note | |
| Description | to store ID’s of experiments and sessions for A/B testing |
| Service | Google Analytics |
| Domain | true.nl |
| Cookie | _gat_gtag_UA _1234567_1 |
| Expiration | 1 minute |
| Purpose | Analysis website behaviour |
| Set without consent? | yes |
| GDPR needs consent? | no |
| Note | Without consent, Google Analytics will act in anonymous mode |
| Description | to store and track conversions. |
| Service | Google Analytics |
| Domain | true.nl |
| Cookie | _gid |
| Expiration | 1 day |
| Purpose | Analysis website behaviour |
| Set without consent? | yes |
| GDPR needs consent? | no |
| Note | Without consent, Google Analytics will act in anonymous mode |
| Description | Used to distinguish users. To store, count and track pageviews. |
| Service | Google Analytics |
| Domain | true.nl |
| Cookie | _ga_MKJWHY60XL |
| Expiration | 2 years |
| Purpose | Analysis website behaviour |
| Set without consent? | yes |
| GDPR needs consent? | no |
| Note | Without consent, Google Analytics will act in anonymous mode |
| Description | Used to persist session state. To store, count and track pageviews. |
| Service | Google Recaptcha |
| Domain | recaptcha.net |
| Cookie | _GRECAPTCHA |
| Expiration | 6 months |
| Purpose | Functional |
| Set without consent? | yes |
| GDPR needs consent? | no |
| Note | it is also possible to load recaptcha from recaptcha.net to avoid Google cookies |
| Description | a necessary cookie when executed for the purpose of providing its risk analysis |
| Service | |
| Domain | linkedin.com |
| Cookie | bcookie |
| Expiration | 2 years |
| Purpose | Ads |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | loaded through Google Tag Manager |
| Description | Browser Identifier cookie to uniquely identify devices accessing LinkedIn to detect abuse on the platform |
| Service | |
| Domain | linkedin.com |
| Cookie | li_gc |
| Expiration | 2 years |
| Purpose | Ads |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | loaded through Google Tag Manager |
| Description | Used to store consent of guests regarding the use of cookies for non-essential purposes |
| Service | |
| Domain | www.linkedin.com |
| Cookie | bscookie |
| Expiration | 2 years |
| Purpose | Ads |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | only applicable for users logged in to a LinkedIn account |
| Description | Used for saving the state of 2FA of a logged in user |
| Service | |
| Domain | www.linkedin.com |
| Cookie | li_rm |
| Expiration | 1 year |
| Purpose | Ads |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | only applicable for users logged in to a LinkedIn account |
| Description | Used as part of LinkedIn’s Remember Me Feature and is set when a user clicks “Remember me” on their device to make logging in on that device easier |
| Service | |
| Domain | linkedin.com |
| Cookie | lang |
| Expiration | session |
| Purpose | Analysis website behaviour |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | loaded through Google Tag Manager |
| Description | Used to remember a user’s language setting |
| Service | |
| Domain | linkedin.com |
| Cookie | lidc |
| Expiration | 1 day |
| Purpose | Analysis website behaviour |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | loaded through Google Tag Manager |
| Description | To optimize data center selection |
| Service | |
| Domain | linkedin.com |
| Cookie | AnalyticsSyncHistory |
| Expiration | 1 month |
| Purpose | Analysis website behaviour |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | loaded through Google Tag Manager |
| Description | Used to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries |
| Service | |
| Domain | linkedin.com |
| Cookie | UserMatchHistory |
| Expiration | 0 seconds |
| Purpose | Analysis website behaviour |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | loaded through Google Tag Manager |
| Description | LinkedIn Ads ID syncing. To provide ad delivery or retargeting. |
| Service | |
| Domain | ads.linkedin.com |
| Cookie | lang |
| Expiration | session |
| Purpose | Analysis website behaviour |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | loaded through Google Tag Manager |
| Description | Used to remember a user’s language setting |
| Service | |
| Domain | www.linkedin.com |
| Cookie | JSESSIONID |
| Expiration | session |
| Purpose | Analysis website behaviour |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | only applicable for users logged in to a LinkedIn account |
| Description | Used for CSRF protection |
| Service | Olark |
| Domain | www.true.nl |
| Cookie | _ok |
| Expiration | session |
| Purpose | Functional |
| Set without consent? | yes |
| GDPR needs consent? | no |
| Note | loaded after making a choice in the cookie banner (both yes and no) |
| Description | most recent Olark site ID (security measure) |
| Service | Olark |
| Domain | www.true.nl |
| Cookie | _okbk |
| Expiration | session |
| Purpose | Functional |
| Set without consent? | yes |
| GDPR needs consent? | no |
| Note | loaded after making a choice in the cookie banner (both yes and no) |
| Description | extra state information (e.g. chat box being open/closed) |
| Service | Olark |
| Domain | www.true.nl |
| Cookie | _okck |
| Expiration | 1 day |
| Purpose | Functional |
| Set without consent? | yes |
| GDPR needs consent? | no |
| Note | loaded after making a choice in the cookie banner (both yes and no) |
| Description | used to test whether the visitor’s browser allows cookies to be stored |
| Service | Olark |
| Domain | www.true.nl |
| Cookie | _okcs |
| Expiration | 1 day |
| Purpose | Functional |
| Set without consent? | yes |
| GDPR needs consent? | no |
| Note | loaded after making a choice in the cookie banner (both yes and no) |
| Description |
| Service | Olark |
| Domain | www.true.nl |
| Cookie | _okdetect |
| Expiration | session |
| Purpose | Functional |
| Set without consent? | yes |
| GDPR needs consent? | no |
| Note | loaded after making a choice in the cookie banner (both yes and no) |
| Description | used for detecting when storage contexts have changed due to things like ssl or host transitions (helps maintain your chat across pages) |
| Service | Olark |
| Domain | www.true.nl |
| Cookie | _okgid |
| Expiration | ? |
| Purpose | Functional |
| Set without consent? | yes |
| GDPR needs consent? | no |
| Note | loaded after making a choice in the cookie banner (both yes and no) |
| Description | group id the visitor is locked to |
| Service | Olark |
| Domain | www.true.nl |
| Cookie | _oklv |
| Expiration | session |
| Purpose | Functional |
| Set without consent? | yes |
| GDPR needs consent? | no |
| Note | loaded after making a choice in the cookie banner (both yes and no) |
| Description | the Olark loader version (for improved caching) |
| Service | Olark |
| Domain | www.true.nl |
| Cookie | hblid |
| Expiration | 2 years |
| Purpose | Functional |
| Set without consent? | yes |
| GDPR needs consent? | no |
| Note | loaded after making a choice in the cookie banner (both yes and no) |
| Description | a visitor identifier that we use only on your site to remember this visitor between visits |
| Service | Olark |
| Domain | www.true.nl |
| Cookie | olfsk |
| Expiration | 2 years |
| Purpose | Functional |
| Set without consent? | yes |
| GDPR needs consent? | no |
| Note | loaded after making a choice in the cookie banner (both yes and no) |
| Description | storage identifier that we use to maintain chat state across pages (e.g. message history) |
| Service | Olark |
| Domain | www.true.nl |
| Cookie | wcsid |
| Expiration | session |
| Purpose | Functional |
| Set without consent? | yes |
| GDPR needs consent? | no |
| Note | loaded after making a choice in the cookie banner (both yes and no) |
| Description | a session identifier that we use only on your site to keep track of a single chat session |
| Service | Pardot |
| Domain | pardot.com |
| Cookie | visitor_idXXXXXX |
| Expiration | 10 years |
| Purpose | Marketing automation |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | loaded through Google Tag Manager |
| Description | The visitor cookie includes a unique visitor ID and the unique identifier for your account. For example, the cookie name visitor_id12345 stores the visitor ID 1010101010. The account identifier, 12345, makes sure that the visitor is tracked on the correct Pardot account. The visitor value is the visitor_id in your Pardot account. This cookie is set for visitors by the Pardot tracking code. |
| Service | Pardot |
| Domain | pardot.com |
| Cookie | visitor_id XXXXXX-hash |
| Expiration | 10 years |
| Purpose | Marketing automation |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | loaded through Google Tag Manager |
| Description | The visitor hash cookie contains the account ID and stores a unique hash. For example, the cookie name visitor_id12345-hash stores the hash “855c3697d9 979e78ac404 c4ba2c66533”, and the account ID is 12345. This cookie is a security measure to make sure that a malicious user can’t fake a visitor from Pardot and access corresponding prospect information. |
| Service | Pardot |
| Domain | pi.pardot.com |
| Cookie | lpvXXXXXX |
| Expiration | 30 seconds |
| Purpose | Marketing automation |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | loaded through Google Tag Manager |
| Description | This LPV cookie is set to keep Pardot from tracking multiple page views on a single asset over a 30-minute session. For example, if a visitor reloads a landing page several times over a 30-minute period, this cookie keeps each reload from being tracked as a page view. |
| Service | Pardot |
| Domain | www.true.nl |
| Cookie | visitor_idXXXXXX |
| Expiration | 10 years |
| Purpose | Marketing automation |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | loaded through Google Tag Manager |
| Description | The visitor cookie includes a unique visitor ID and the unique identifier for your account. For example, the cookie name visitor_id12345 stores the visitor ID 1010101010. The account identifier, 12345, makes sure that the visitor is tracked on the correct Pardot account. The visitor value is the visitor_id in your Pardot account. This cookie is set for visitors by the Pardot tracking code. |
| Service | Pardot |
| Domain | www.true.nl |
| Cookie | visitor_id XXXXXX-hash |
| Expiration | 10 years |
| Purpose | Marketing automation |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | loaded through Google Tag Manager |
| Description | The visitor hash cookie contains the account ID and stores a unique hash. For example, the cookie name visitor_id12345-hash stores the hash “855c3697d9 979e78ac404 c4ba2c66533”, and the account ID is 12345. This cookie is a security measure to make sure that a malicious user can’t fake a visitor from Pardot and access corresponding prospect information. |
| Service | Pardot |
| Domain | pages.true.nl |
| Cookie | pardot |
| Expiration | infinit |
| Purpose | Marketing automation |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | loaded through Google Tag Manager |
| Description | A session cookie named pardot is set in your browser while you’re logged in to Pardot as a user or when a visitor accesses a form, landing page, or page with Pardot tracking code. The cookie denotes an active session and isn’t used for tracking. |
| Service | Pardot |
| Domain | pages.true.nl |
| Cookie | visitor_idXXXXXX |
| Expiration | 10 years |
| Purpose | Marketing automation |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | loaded through Google Tag Manager |
| Description | The visitor cookie includes a unique visitor ID and the unique identifier for your account. For example, the cookie name visitor_id12345 stores the visitor ID 1010101010. The account identifier, 12345, makes sure that the visitor is tracked on the correct Pardot account. The visitor value is the visitor_id in your Pardot account. This cookie is set for visitors by the Pardot tracking code. |
| Service | Pardot |
| Domain | pages.true.nl |
| Cookie | visitor_id XXXXXX-hash |
| Expiration | 10 years |
| Purpose | Marketing automation |
| Set without consent? | no |
| GDPR needs consent? | yes |
| Note | loaded through Google Tag Manager |
| Description | The visitor hash cookie contains the account ID and stores a unique hash. For example, the cookie name visitor_id12345-hash stores the hash “855c3697d9 979e78ac404 c4ba2c66533”, and the account ID is 12345. This cookie is a security measure to make sure that a malicious user can’t fake a visitor from Pardot and access corresponding prospect information. |
